ACLogics support
Help for field-ready HVAC diagnosis
Search the product wiki, open a workflow article, or jump straight to the support area for diagnosis, offline mode, Ask AI, reports, billing, teams, and updates.
16 articles
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High-use guides
Use offline mode and sync local changes
Explain what works offline, what requires internet, how cached jobs work, and what sync messages mean.
DiagnosisAsk follow-up questions with Step Chat
Explain how Step Chat works inside a diagnosis, what to ask, why it can be disabled, and how token limits apply.
DiagnosisCreate, edit, and export diagnosis reports
Explain report generation, language selection, editing, PDF export, sharing, and disabled export states.
Getting startedUnderstand plans, token limits, and Apple subscriptions
Explain Free, Pro, Team, token limits, upgrades, restore purchases, access syncing, and cancellation.
SupportTroubleshoot common errors
Resolve blocked states, service interruptions, sync issues, and subscription discrepancies quickly.
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Support areas
Diagnosis
Start diagnoses, input symptoms, ask follow-up questions to AI, and export PDF reports.
Getting started
Install ACLogics, understand what it does, manage billing, and configure your team.
Support
Troubleshoot errors, understand offline sync behavior, data privacy, and contact support.
Technical Reference
Help articles for technical reference.
Tools
Use error codes, nameplate scans, duct calculators, and other troubleshooting utilities.
No matching help articles. Try a shorter search or email team@aclogics.com.
Search the ACLogics help center by feature, workflow, or issue.
Create, edit, and export diagnosis reports
Explain report generation, language selection, editing, PDF export, sharing, and disabled export states.
Work through a guided diagnosis
Explain candidate issues, inspection steps, readings, notes, undo, reset, pause, finish, and progress saving.
Ask follow-up questions with Step Chat
Explain how Step Chat works inside a diagnosis, what to ask, why it can be disabled, and how token limits apply.
Write a better symptom and choose a system type
Help technicians write useful diagnosis prompts, choose the right system type, and use typed or voice input safely.
Troubleshoot common errors
Resolve blocked states, service interruptions, sync issues, and subscription discrepancies quickly.
How to delete your account
Step-by-step guide to permanently deleting your ACLogics account and understanding our data retention policies.
Understand diagnosis data, privacy, and support
Explain stored diagnosis data, who can see history, account deletion, and what to send support.
Use offline mode and sync local changes
Explain what works offline, what requires internet, how cached jobs work, and what sync messages mean.
Install ACLogics and sign in
Follow step-by-step instructions for installation, account setup, multi-account management, and initial sign-in troubleshooting.
Use team and organization accounts
How to manage your ACLogics team at team.aclogics.com — create an organization, manage billing, invite or remove users, adjust seats, and get setup help.
Use the Duct Calculator
Estimate duct airflow in the field and compare it with a system airflow target.
Understand plans, token limits, and Apple subscriptions
Explain Free, Pro, Team, token limits, upgrades, restore purchases, access syncing, and cancellation.
What ACLogics does and where it fits
Explain what ACLogics is, who should use it, what it can help with, and where technician judgment still comes first.
Capture and attach equipment nameplates
How to scan a nameplate with OCR, attach it to a diagnosis, reuse previous scans, and manage nameplate data.
Use Calculators, Nameplate Scan, warranty links, and manuals
Explain the supporting field tools and when to verify against manufacturer documentation.
Technical Archive: Refrigerant Subcooling and Transcritical CO2 Cycles
A technical reference note archiving field calculation methods for subcooling and summarizing Danfoss engineering literature on transcritical CO2 (R-744) refrigeration.
No matching help articles. Try a shorter search or email team@aclogics.com.
Still blocked?
Send the message, screen, and account context.
For diagnosis, report, sync, billing, or account issues, include the account email, device, app version if known, time of the issue, and the exact message shown in ACLogics.