Search ACLogics product answers

ACLogics is an AI-assisted diagnostic app for HVAC technicians. It helps turn a symptom, system type, and field context into a guided troubleshooting plan, follow-up questions, and technician-facing reports.

ACLogics is a support tool. It does not replace trained judgment, field measurements, safety procedures, manufacturer instructions, code requirements, or company policy.

ACLogics is for HVAC technicians and service teams who want help organizing diagnosis steps, documenting findings, reviewing past jobs, and generating reports from the work they performed.

The app assumes the user is qualified to work on HVAC equipment. If a task requires licensing, lockout/tagout, electrical testing, refrigerant handling, combustion analysis, or other controlled work, follow the required professional procedures first.

ACLogics can help you describe the problem, choose a system type, generate a guided diagnosis, work through inspection steps, save notes, ask follow-up questions, look up selected error codes, scan a nameplate, use quick calculators, and export a PDF report.

It is most useful when you give it specific symptoms and readings, then use its workflow as a checklist alongside your own measurements and service practices.

ACLogics does not physically test equipment, verify wiring, guarantee a root cause, approve repairs, interpret local code for your job, or override manufacturer service guidance.

It also does not make unsafe work safe. If the next step requires a procedure you are not trained or equipped to perform, stop and follow your company escalation process.

No. ACLogics is meant to assist a trained technician. You still need to verify readings, inspect the system, use proper instruments, follow safety procedures, and compare results with manufacturer guidance.

If the app's suggestion conflicts with what you measure in the field, trust the verified field data and investigate the mismatch.

The current app choices are AC Only, Air Handler, Gas Furnace, Heat Pump, Error Code, Other, and Unknown.

If you are working on a mini-split, package unit, commercial system, or another setup that is not listed exactly, choose the closest available type. Use Other when none of the listed choices fits well, and use Unknown when you do not yet have enough information.

The current Error Code Lookup covers American Standard, Bryant, Carrier, Daikin, Goodman, Luxaire, Mitsubishi Electric, Rheem, Trane, and York.

Some brands may also appear for warranty lookup or manual links. Lennox is available for warranty/manual resources, but it is not currently available in Error Code Lookup.

ACLogics can be used for residential and light commercial troubleshooting when the problem fits the available system types and the technician provides enough field context.

For specialized commercial equipment, controls, or applications, use the closest system type or Other, and rely more heavily on manufacturer documentation and your company's procedures.

Open the App Store on your iPhone or iPad and install ACLogics. The website links Free and individual paid users to the App Store listing at https://apps.apple.com/app/id6758321468.

After installation, open the app and sign in or create an account.

Open ACLogics and choose the sign-in or create-account option. Follow the prompts for your email or supported sign-in provider.

Authentication is handled through Clerk, ACLogics' account provider.

Open the app, enter your email or use an available sign-in provider, then complete any verification step shown in the app.

Use the same sign-in method you used when creating your account. If you belong to an organization, make sure you are using the invited email address.

First check your internet connection, confirm the email address, and try the verification flow again. If you use Apple, Google, Microsoft, or another sign-in provider, make sure that provider is working on your device.

If you still cannot sign in, contact team@aclogics.com and include the email you are trying to use, your device type, and what message you see.

1. Open ACLogics. 2. Tap the option to start or ask a new diagnosis. 3. Describe the symptom. 4. Choose the system type. 5. Choose the response language if needed. 6. Submit the diagnosis.

Starting a new diagnosis requires internet because the app needs to send the request to ACLogics' AI service and save the result to your account.

Include what the system is doing, what it should be doing, when the problem happens, and any readings you already have. Good context can include thermostat call, mode, indoor and outdoor conditions, voltages, pressure or temperature readings, airflow observations, error codes, recent repairs, and model or serial details.

Avoid sending only "not cooling" or "furnace not working" if you know more. More specific field context usually produces a more useful workflow.

Choose the type that best matches the equipment or problem: AC Only, Air Handler, Gas Furnace, Heat Pump, Error Code, Other, or Unknown.

For error-code work, the dedicated Error Code Lookup tool may be a better first stop when the brand is supported. For equipment that does not match the list exactly, choose the closest type or Other.

Yes, you can use voice input when your device has microphone permission and an internet connection. Voice input needs internet because the audio must be transcribed before the question can be submitted.

Review the transcribed text before submitting, especially for model numbers, fault codes, measurements, and brand names.

Yes. You can type the symptom directly in the diagnosis question field. This is often best for exact readings, fault codes, model numbers, and longer notes.

Open your device settings and allow microphone access for ACLogics. Then return to the app and try again.

You can still type your diagnosis question if you do not want to enable the microphone.

The submit button may be disabled if the question is empty, no system type is selected, a request is already submitting, the app is offline, the ACLogics service is unavailable, or your monthly usage limit has been reached.

Check the message shown near the form. It should tell you whether internet, a selection, or a plan action is needed.

New diagnoses are generated by ACLogics' online service. The app needs internet to send the symptom, system type, account workspace, and usage check, then receive the generated workflow.

Offline mode is for reviewing cached jobs and recording supported local progress, not for starting new AI work.

It can vary by connection and request complexity. Many requests complete within a short wait, but a detailed workflow can take longer.

If the job is still processing, keep the app open or check back in History. If it fails, try again with a clear symptom and stable connection.

ACLogics submits the request, checks usage, generates the diagnosis, and saves the result to your history. You may see a processing or analyzing state while that work is running.

Do not submit the same issue repeatedly unless the first request fails or clearly does not finish.

A diagnosis can fail because of a lost connection, service interruption, account access issue, usage limit, unexpected app error, or a problem with the request.

Try again after checking your connection. If it keeps failing, contact support with the approximate time, system type, question text, and any error message.

That usually means the app could not complete the online request. Common causes include no internet, ACLogics service unavailable, account setup not finished, usage limit reached, or an unexpected service error.

Reconnect and try again. If the message continues, send the details to team@aclogics.com.

Give it a little time, then refresh or check History. If the status does not change after a reasonable wait, verify that your connection is stable.

If the job stays stuck or later shows failed, start a new diagnosis or contact support with the job details.

Open History and tap the diagnosis card you want to review. Pinned and recent jobs may also be visible from the Home screen.

If you are offline, the job must already be available on that device.

Status labels show where the job is in the workflow. Common states include received, analyzing, diagnosis proposed, diagnosing or in progress, issue confirmed, report ready, and error states when something failed.

Use the label as a quick signal, then open the diagnosis to see the full details and next available actions.

Open History and use the search field. Search works against your history while online, and it can also search cached diagnoses while offline.

Offline search only covers jobs that are already available on the device.

Open History and use the date, system type, and status filter controls. Apply the filters you need, then clear them when you want to return to the full list.

When offline, these filters apply to cached diagnoses already available on the device.

Use the pin control on the diagnosis card. Pinned jobs are easier to find and are treated as important for offline retention.

If you pin or unpin while offline, ACLogics updates the local cache first and syncs the cloud state after the app reconnects, as long as the job is available on the device and your account still has access.

Yes, for cached jobs already available on the device. Offline search and filters do not pull in jobs that were never cached.

If a job is missing offline, reconnect and open or refresh History so the app can update the local cache.

Open the diagnosis from Home or History, then continue from the current guided step. The app saves progress so you can return later.

If you are offline, you can continue supported workflow steps and notes only for jobs already cached on the device.

Candidate issues are possible causes ACLogics wants you to investigate. Each candidate can move through states such as pending, in progress, confirmed, ruled out, or skipped as you work through the steps.

Treat candidates as organized possibilities, not final proof. Confirm with field observations and measurements.

Inspection steps are the checks inside a candidate issue. A step may ask you to observe a condition, take a reading, inspect a component, verify setup, or choose from result options.

Follow safety procedures and manufacturer guidance before performing any inspection.

Take the reading with the proper instrument, confirm the test setup, and enter or select the result that matches what you observed.

If the reading is uncertain, repeat the measurement before using it to move the diagnosis forward.

Open the note field or note action for the step and enter what you observed. Save the note before moving on.

Notes can be useful for later review and reports, especially when the final repair depends on a specific measurement or customer condition.

Undo and redo let you move backward or forward through recent workflow changes when the app supports it on that screen.

Use them when you selected the wrong option or need to correct a recent step. If the workflow is badly off track, reset may be clearer than repeated undo.

Use the reset option in the guided diagnosis screen when you want to start the session over from the same plan.

Resetting clears the current progress for that guided session. Use it carefully if the job has important saved choices.

Finishing means you are closing the guided workflow after you have corrected and verified the issue in the field, or after you have documented the current findings. It is the point where the job can move toward final documentation and report generation.

Finishing requires internet in the current app.

Hanging or pausing a diagnosis means you are not finishing it yet. Use this when the call is waiting on parts, access, customer approval, more testing, or another technician.

Use it to preserve the current state without claiming the diagnosis is complete.

Progress is saved as you select options, record step results, save notes, and move through the workflow. When online, the app syncs progress to your ACLogics account.

When offline, supported step and note changes are stored locally and sync after the app reconnects.

When you are online and signed into the same account, saved progress syncs through ACLogics. Another device can load the latest cloud version after it connects and refreshes.

If one device made offline changes, those changes need to sync before another device can see them.

Supported offline changes are saved on the device first. After the app reconnects, ACLogics tries to sync those changes to the cloud.

If account access changed or the cloud version is newer, the app may ask you to refresh or may keep the local changes from syncing until access is verified.

You can review cached jobs, search and filter cached history, pin or unpin cached jobs, and record supported guided workflow steps and notes for jobs already available on the device.

Offline mode is useful for follow-up work in low-signal areas, but it is not a full replacement for online diagnosis generation.

Starting a new diagnosis, Ask AI, voice transcription, report generation, finishing or hanging a diagnosis, warranty lookup pages, technical manual pages, account changes, billing changes, and any uncached job detail require internet.

External manufacturer pages also require internet because ACLogics opens those pages in a browser view.

No. Starting a new diagnosis requires internet.

If you are offline, you can review cached jobs and record supported local progress. Reconnect before submitting a new diagnosis.

No. Ask AI requires internet because it sends a follow-up question to ACLogics' AI service.

You can still write notes in a cached guided diagnosis if that job is available offline.

No. Voice input requires internet for transcription.

If you are offline, type notes or observations directly where the app allows it.

No. Report generation requires internet.

You can continue documenting supported offline workflow progress and generate the report after reconnecting.

No. Warranty lookup and technical manuals open external web pages. Those pages need internet and may also depend on the manufacturer's website being available.

Reconnect and try again, or use another browser if the in-app browser cannot load the page.

You see "Offline mode" when the app detects that the device or service connection is unavailable. In this state, the app limits online-only actions and shows cached content when possible.

Check your connection, then refresh after reconnecting.

"Internet required" means the action you are trying to take cannot run offline. Common examples are starting a diagnosis, transcribing voice, using Ask AI, generating a report, or opening an external page.

Reconnect and try the action again.

"Service unavailable" means your device may have a connection, but ACLogics cannot currently reach the online service needed for that action.

Wait a moment and refresh. If it continues, contact support with the time and action you were trying to perform.

The job is not available in the local offline cache on this device. Reconnect to load the diagnosis from the cloud.

After reconnecting, opening or refreshing the job can help make it available for later offline use.

The device has only part of the job cached. You may see a history entry, but not enough detail to open or continue the full diagnosis offline.

Reconnect and open the job so ACLogics can refresh the local copy.

It means the device has local changes that have not been confirmed by the cloud yet.

Reconnect and let the app sync. Do not assume another device or team member can see those changes until sync completes.

The app is sending offline changes from your device to the cloud after reconnecting.

Keep the app open until the sync finishes if possible.

It means ACLogics has updated the local offline-change state after a sync attempt. In normal use, this means the app has refreshed what is saved locally and what still needs to sync.

If the message appears with an error, follow the retry or refresh guidance shown in the app.

Check that you are online, still signed into the right account, and still have access to the personal or organization account that owns the job. Then refresh and try again.

If it still cannot sync, contact team@aclogics.com with the diagnosis, account or organization you were using, approximate time, and any message shown in the app.

"Offline context" means the app is using the most recent account information saved on the device because it cannot currently confirm the live account state.

Reconnect to verify your current account, team access, plan, and cloud history.

After reconnecting, pull down to refresh on the affected screen when available, or close and reopen the diagnosis. You can also switch tabs and return to the screen.

If the app still acts offline, force close and reopen it after confirming your device has a working connection.

ACLogics seeds a limited set of recent, pinned, and otherwise retained jobs for offline use. The exact set can change based on account, device storage, recent activity, pinned jobs, unsynced changes, and cache rules.

For important work, open the job while online before you expect to need it offline.

Open the job while online and pin it if it is important. Pinned jobs are treated as important for offline retention.

Before going into a low-signal area, open History while online and confirm the job appears and loads on that device.

Open a diagnosis or guided step and tap Ask AI where it is available. Type your question, or use voice if microphone permission and internet are available, then send it.

Ask AI uses the current diagnosis context, but you should still include the specific reading, component, or step you want help with.

Ask about a specific step, reading, abnormal result, repair option, safety concern, or what to verify next. Examples: "How should I confirm this pressure reading?", "What would make this error code intermittent?", or "What should I check before replacing this part?"

Avoid asking it to approve unsafe work or bypass required procedures.

Ask AI may be disabled when the app is offline, the service is unavailable, a previous question is still sending, your question is blank, or your monthly token limit has been reached.

Check the message near the Ask AI field for the reason.

Ask AI can fail because of connection loss, service interruption, account access problems, usage limits, or an unexpected AI or service error.

Retry after reconnecting. If the same question keeps failing, shorten it, include only the most relevant context, and contact support if needed.

AI actions use monthly tokens. Tokens are a usage measure for diagnosis generation, Ask AI, report generation, and some related AI work. Longer or more complex interactions generally use more tokens than short ones.

Current monthly usage limits are Free: 50,000 tokens, Pro personal entitlement: 500,000 tokens, and Team organization technician access: 1,500,000 tokens. If you reach the limit, the app may block new AI work until the next monthly reset or until your access changes.

Open the diagnosis, choose the report action, and enter the required site details such as location, model number, and serial number. Choose the report language if needed, then generate the report.

Report generation requires internet and uses your current diagnosis data.

Generate a report after the diagnosis has enough findings to document. The app may block report generation if the job is still processing, the diagnosis is not ready, you are offline, or another report request is already running.

If the report fails, close the report sheet and try generating it again.

The report is generated through ACLogics' online AI service. The app needs internet to send the diagnosis context, site details, language, and usage check.

Offline notes can be saved first, then synced and used once you reconnect.

Current report generation intentionally starts each new report in English by default. This keeps the initial report language predictable.

You can change the language before generating the report.

In the Create Diagnosis Report sheet, use the response language selector before submitting the report.

Each new report starts from the default again, so check the language each time.

Open Diagnosis Reports, select the completed report, and use Edit when the app shows that option. You can adjust report sections such as inspection and testing, root cause analysis, diagnosis and fix, and parts needed.

Some reports may not be editable depending on their status or how they were generated.

Open Diagnosis Reports and tap Export PDF on a completed report. ACLogics generates a technician-facing PDF and opens the device share sheet when sharing is available.

Export PDF is disabled unless the active report is completed. It may also be disabled while another export is already in progress.

If the report is still generating or failed, wait or generate it again.

ACLogics opens your device's native share sheet. From there you choose where to send or save it, such as Files, email, Messages, or another app available on your device.

If sharing is not available on the device, the app may tell you the PDF was generated but cannot be shared there.

Current user-facing sharing in the app is PDF export. Diagnosis share links are not currently exposed in the app UI.

Use Export PDF when you need to share a report from the app.

A PDF report can include the report date, technician name, company name when available, location, model number, serial number, inspection and testing notes, root cause analysis, diagnosis and fix, parts needed, and report content generated from the diagnosis.

Review the report before sending it. Edit any supported fields that need correction.

Open the tools area or home shortcut for Error Code Lookup, choose the brand, and enter or select the error code pattern. Use the result as a reference while you verify the equipment and manufacturer documentation.

Supported error-code brands currently include American Standard, Bryant, Carrier, Daikin, Goodman, Luxaire, Mitsubishi Electric, Rheem, Trane, and York.

Open Error Code Lookup and choose American Standard. Enter the code or blink pattern you are seeing, then review the meaning and likely causes shown in the app.

Always compare the result with the exact unit documentation, because error-code behavior can vary by model and control board.

Open Nameplate Scan, allow camera access, and capture a clear photo of the equipment nameplate. The app extracts text lines and lets you assign values such as brand, model, serial number, and manufacturing date.

You can also upload a photo from your library where supported.

Retake the photo with better lighting, less glare, and the nameplate square in frame. Clean the label if needed and move close enough for small text to be readable.

If OCR still misses information, type or assign the fields manually from what you can read.

Open Quick Tools and choose Duct Calculator. Enter the required airflow and duct values shown in the calculator, then review the result.

Use it as a field estimate. Final duct design and balancing still need proper design methods, measurements, and company standards.

Open Quick Tools and choose Unit Converter. Select the conversion type and enter the value you want to convert, such as BTU, watts, or metric units.

Check units carefully before using a converted value in a diagnosis or report.

Open Quick Tools, choose Warranty Lookup, then select the brand. ACLogics opens the manufacturer's warranty page when a link is available.

Warranty pages are external websites. You may need the exact serial number, model number, registration details, or manufacturer account access.

Open Quick Tools, choose Technical Manuals, then select the brand or manual link shown. ACLogics opens the manufacturer's manual or product-literature page when available.

Manual links are external pages and may change outside ACLogics' control.

The page may fail because you are offline, the manufacturer website is down, the link changed, the page blocked embedded browser loading, or the connection timed out.

Try again after reconnecting, or use Open in Browser from the in-app browser screen.

The Free plan lets you try the core ACLogics workflow with a lower monthly usage limit. In normal use, it is roughly enough for about 3 to 4 full diagnostic questions per month.

It is intended for light use and evaluation, not high-volume service work.

Pro is the individual paid plan in the app. In normal use, it is roughly enough for about 30 to 40 full diagnostic questions per month.

Use Pro when you need more monthly AI usage than the Free plan allows.

A Team account is for an organization or shop that gives technicians access under the organization. In normal use, each technician gets roughly enough usage for about 90 to 120 full diagnostic questions per month.

Team access may include organization account switching and shared organization history depending on your role and setup.

An organization account represents a company or team workspace. If you are added to one, you may be able to switch from your personal account to the organization context in the app.

Organization data and access depend on your membership status and role.

Tokens are counted monthly for AI-related work. The app checks your usage before starting supported AI actions and may show remaining usage or a limit message.

The current limits are 50,000 tokens for Free, 500,000 tokens for Pro personal entitlement, and 1,500,000 tokens for Team organization technician access.

The app may block new AI work such as diagnosis generation, Ask AI, and report generation until the monthly period resets or your plan/access changes.

You can manage your plan from the app where available. If you believe the limit is wrong, contact support with your account email and a screenshot of the message.

Open the account, usage, or purchase area in the iOS app and choose the Pro subscription option. The purchase is handled through Apple in-app purchase.

After purchase, keep the app open long enough for access to sync.

Use Restore Purchases in the app's account, billing, or purchase screen. This asks Apple for active subscriptions tied to your Apple ID and syncs them to your ACLogics account.

If no active subscription is found, make sure you are using the same Apple ID and ACLogics account used for the purchase.

Apple may show an active subscription before ACLogics has finished receiving and applying the entitlement. This can happen shortly after purchase or restore.

Wait a moment, refresh the account screen, or restart the app. If it does not update, contact support with your Apple subscription status, ACLogics account email, and purchase time.

Use Restore Purchases first. Then refresh the account screen or restart the app.

If it still does not update, contact team@aclogics.com with your account email, Apple subscription status, approximate purchase time, and any message shown in ACLogics.

Manage or cancel the subscription through Apple subscriptions on your iPhone or iPad. ACLogics uses Apple's in-app purchase system for individual Pro subscriptions.

In the app, use the subscription management option when available, or open iOS Settings and manage subscriptions under your Apple ID.

A Team user can have personal and organization contexts, but personal Pro access and organization Team access are separate. If you buy Pro, it applies to your personal account, not necessarily to the organization workspace.

Before purchasing, confirm whether you are using your personal account or organization account, and whether your Team access already covers your work.

Open the account menu and choose the available account. You may see personal and organization options if you have access to both.

After switching, wait for the app to refresh usage, history, and offline context for that account.

An organization invites you to join with a specific email/account. Accept the invitation from the link or in-app flow when available, then sign in with the invited account.

Your access depends on the organization membership and role assigned by the team administrator.

Check that you are signed in with the invited email, the invitation has not expired, and you still have internet. If the invitation was already used or revoked, ask the team administrator to send a new one.

If it still fails, contact support with the invited email and the error message.

Open the account/profile area in the app and edit the fields available there, such as name, phone, email, or company details when supported.

Some authentication details may be managed by the sign-in provider rather than directly inside ACLogics.

Sign out of the current account, then sign in with the other email or provider. If you use multiple accounts on one device, confirm the active account before starting work.

History, plan access, and organization membership are tied to the account you use.

Use the delete account option in the app's account area when available. Follow the confirmation prompts carefully.

If deletion fails and the app asks you to contact support, use the support email shown in the message. Some account-delete error messages may direct you to support@aclogics.com.

The app is designed to delete account-related personal data when account deletion completes. If deletion completes with a warning, some cleanup may have failed and support may need to finish or investigate it.

Before deleting, export any reports you need to keep.

Depending on what you enter or generate, ACLogics may store your diagnostic question, system type, optional job details, generated diagnostic content, guided progress, notes, report content, usage records, account or organization information, and extracted nameplate details.

Nameplate images are processed to extract data and are not intended to be permanently stored; extracted structured data may be saved.

Your personal diagnosis history is tied to your signed-in account. ACLogics operations and support systems may access data as needed to provide service, debug issues, enforce limits, and support the product.

Do not enter information you are not allowed to store or share under your company policy.

Organization diagnosis history belongs to the organization context. Access can depend on team membership, role, and organization settings.

If you are unsure who can see a job, ask your team administrator before entering sensitive customer or site details.

Data created while you are working in an organization account may be available to that organization. This can include organization diagnosis history, job details, notes, generated reports, usage records, and related account activity.

Data created in your personal account is separate from organization history unless you intentionally enter the same information in the organization account.

Your organization should not see diagnosis history or reports that you create in your personal account. Organization administrators can see data tied to the organization account, depending on their role and settings.

Before starting sensitive work, check which account is active. If the app shows the organization account, treat that work as organization data.

You keep access to data in your personal account as long as your account remains active. Data created under an organization account usually stays with that organization after you leave or lose access.

Before leaving an organization, export any reports you are allowed to keep and check your company's policy for customer, job, or site records.

Include your name, account email, company if relevant, device model, app version/build if known, what you were trying to do, the time it happened, screenshots, and any error message.

For diagnosis-specific issues, include the system type and a short description of the job. Avoid sending customer-sensitive data unless it is needed for support.

For general support, email team@aclogics.com. The website describes ACLogics as email-first support, usually within 48 hours.

For account deletion issues, follow the email shown in the app if it gives a different address.

Include your ACLogics account email, Apple ID subscription status if relevant, purchase or renewal time, whether you tried Restore Purchases, screenshots of any message, and whether you are using a personal or organization account.

Do not send full payment card numbers.

Include the account email, whether you were in a personal or organization account, the diagnosis/job if known, what changes were made offline, when you reconnected, and the exact sync message shown.

Also mention whether the job was pinned or opened while online before you went offline.

Include the system type, symptom you entered, diagnosis status, report status, approximate time, and the message shown in the app. If a generated report is wrong, explain which section is wrong and what field data supports the correction.

Do not rely on support to validate urgent field safety decisions. Follow your company escalation process for active hazards.

"Update required" means the installed app build is no longer supported by ACLogics. You need to install the newer App Store version before continuing.

The screen may show your current version/build and the minimum supported build.

Some releases include native app changes, compatibility changes, or required fixes that cannot be delivered as a background app content update. In those cases, you need the App Store version.

Install the update, then reopen ACLogics.

It means ACLogics has downloaded an app update that can be applied by restarting the app. This is different from installing a new App Store build.

Tap Restart now when you are ready. If you are in the middle of a job, finish saving your current work first.

Restarting for an update applies a downloaded in-app update for the installed app version. Updating from the App Store installs a newer native app build.

If ACLogics says Update required, use the App Store. If it says a new update is ready and asks to restart, use Restart now when convenient.

Try again after a moment. If it still fails, close and reopen the app manually.

If the prompt keeps returning or the app behaves unexpectedly, contact support with your app version/build and what happened when you tapped Restart now.

Check your internet connection and try again. You can also open the App Store directly and search for ACLogics.

If the button stays disabled or fails repeatedly, contact support with your current version/build and device details.

If ACLogics shows an Update required screen, it displays the current version and build there. The app may also show version/build information in account, settings, or support areas depending on the current release.

If you cannot find it, include your device model and iOS version when contacting support. A screenshot of the relevant app screen can also help.